Customer Complaint Procedure
STANDARD CDD CUSTOMER:
Are you, the customer who made the initial margin deposit above or more than Rp. 10,000,000,-(Ten Million Rupiah)?
1.The customer submits a complaint;
2.The administrator of PT Deu Calion Futures will direct and assist the Customer via email and telephone to make a complaint on the website https://pengaduan.bappebti.go.id
3.The customer fills in the complaint online on the website https://pengaduan.bappebti.go.id ("CoFTRA's Online Complaint System" or "SPOB")
4.The customer makes a complaint containing information in the form of customer data, Futures Broker data and/or the reported party, chronology of the complaint, completes supporting documents for the bupa evidence of funds transfer and special power of attorney if the complaint is made by a proxy and uploads the complaint through SPOB;
5.After the complaint is verified and approved by the Commodity Futures Trading Supervisory Agency (CoFTRA), the complaint settlement process has entered the stage of handling customer complaints through a deliberation process at the Futures Broker level;
6.The period for handling customer complaints is no longer than 21 (twenty one) working days after CoFTRA gives approval for receipt of customer complaints;
7. All reports on the results of handling customer complaints will be reported to CoFTRA.